Skip links and keyboard navigation

Dispute resolution for residential embedded network customers

Access to dispute resolution for customers in embedded networks

We are looking at options to enable residential customers who are supplied electricity through embedded networks to access the free, energy-specific complaint and dispute resolution service provided by the Energy and Water Ombudsman Queensland (EWOQ).

An embedded network is privately owned infrastructure that is used to deliver power to customers. Common examples of embedded networks include apartment buildings, caravan parks, retirement villages and manufactured homes parks.

Public consultation

We have released a discussion paper Dispute resolution for residential embedded network customers—Regulatory impact statement and are seeking feedback on options for extending access to EWOQ for residential customers who are supplied electricity through an embedded network.

Written submissions are encouraged in response to the issues and questions raised in the Discussion Paper, or on any other relevant matters. Where possible, you should provide evidence, including relevant data or documentation, to support your views.

Submissions are due by 31 January 2020. Details on how to lodge a submission are outlined in the Discussion Paper.

Contact us

Email Energy.Reform@dnrme.qld.gov.au for more information.

Comment now

Open

Submit your response now. Closes 31 January 2020, 11.59pm.

Contact details

Last updated
 25 October 2019

Page feedback

  1. How satisfied are you with your experience today? *